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FeatureAustralia

Who volunteers? The hidden network sustaining our community

Women and retirees sustain most communal organisations but their work is rarely recognised
Florencia Tuchin
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C care volunteers

Volunteers prepare food at Ccare (supplied)

Published: 28 October 2026

Last updated: 28 October 2026

For many people, everyday life depends on the care of others, for physical essentials, including food and for emotional needs like companionship. Much of this work is unpaid and taken for granted, although society and the economy depend on it. 

Volunteering has always been essential to Jewish life, but there is often little understanding of who provides this care or what it takes to sustain it. 

While volunteers are not paid, their commitment becomes like a job. They receive training, must commit to shifts and follow organisational protocols. Those who run volunteer programs often carry the load of human resources managers in large organisations.  

“I think people totally underestimate what it means to actually volunteer in any capacity,” says Lesley Ber, Vice President of the National Council of Jewish Women (NCJW) Victoria. “It’s a huge commitment that comes with responsibility.” 

What motivates volunteers? 

Rabbi Allison Conyer, Senior Rabbi at Temple Beth Israel (TBI), says volunteering is both an act of giving and a communal responsibility, but it is not just one way. People contribute money, skills or time, and gain the satisfaction of connection.  

“The more people volunteer, the more connected they feel to the community. The more they feel connected, the more they feel valued,” she says.  

NCJW Victoria President Anna Serry describes Jewish values such as tikkun olam, the responsibility to repair the world, as a powerful motivation for volunteers, alongside belonging and collective responsibility. 

She says being part of the organisation provides a place of connection and belonging, supporting women’s social and emotional wellbeing through life’s transitions and creating opportunities for community through shared experiences and events. 

Dan Rotman began volunteering because he loves cooking and wanted to share the good fortune his refugee mother felt at finding a home in Australia. 

Now he co-ordinates TBI’s Nourish program, which provides hot meals to around 50 people outside the synagogue gates from 5.15pm every Monday until food runs out, enabling the work of about 30 volunteers a week. 

Friendship also helps sustain volunteering at KOGO, which brings together more than 20,000 volunteers across Australia to knit and crochet items for distribution through more than 400 partner charities. CEO Vicki Davis says the organisation has never needed to actively recruit volunteers: its network grows through a welcoming atmosphere and volunteers bringing their friends. 

Who volunteers?  

Women have always dominated the volunteer workforce and continue to do so. Conyer estimates that women make up about two-thirds of the volunteers providing emotional support and care at TBI. 

Older volunteers are also dominant, with more flexibility in both time and their willingness to take varied roles.  

Conyer says retirees often ask how they can help while younger people respond to specific tasks matching their interests: supporting refugees, feeding people experiencing homelessness or helping at a Purim carnival. “Younger volunteers need to be asked directly, targeted for a specific task,” she says.  

At CCare, an organisation supporting those experiencing food insecurity and social isolation, most of the 852 volunteers last year were over 70, though there are hopes of partnering with student organisations to bring on a younger cohort. 

At Nourish, Rotman says the preponderance of older volunteers can be an issue because the work can be physically demanding: a pot of pasta and boiling water may weigh seven kilograms. 

NCJW has succeeded in attracting a cohort of younger volunteers who are interested in programs such as Caring Mums, which supports new mothers, and Make Space for Her, which supports women to step into positions of influence and works with communal organisations to address systemic barriers and strengthen gender equality in leadership. 

A CCare Aged Care visitor and the woman she visits  (supplied)
A CCare Aged Care visitor and the woman she visits (supplied)

Supporting volunteers 

Volunteer co-ordinators must manage long lists of volunteers, juggling availability, providing training and supervision and ensuring workers are matched to tasks.  

The Manager of CCare’s government-funded Aged Care Volunteer Visitors Scheme, Tamara Taylor, recruits, screens, trains and matches volunteers with older people seeking companionship.  

“I’m more like a matchmaker,” she says. 

A staff member accompanies the first visit to ease introductions, helping out with early conversations that can feel artificial until people become familiar presences in each other’s lives.  

The program asks volunteers to commit to weekly visits for six months, with visits potentially continuing for as long as the older person wants. 

The NCJW Caring Mums program pairs trained volunteer mothers with women during their baby’s first year, providing weekly social and emotional support for a year. Ber describes it as preventative mental health support. Since 2012, 302 volunteers have been trained and 1,067 mothers supported. 

Ensuring volunteers have the capacity for the work is essential: volunteers receive fortnightly group supervision and must be mothers whose youngest child is at least five, allowing time and emotional capacity to support someone else. 

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About the author

Florencia Tuchin

Florencia Tuchin

Florencia Tuchin is an Argentinian journalist specialising in human development and a solutions journalism trainer. Florencia is the founder of the newsletter and media outlet Otra Economía, holds a Bachelor's in History from the Universidad de Buenos Aires, and is completing a Master's in Economic Sociology at the Universidad Nacional de San Martín.

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